Go Ahead, Ask Us

We have the answers about cannabis...

addressing the concerns of the conscious connoisseur

Frequently Asked Questions

NEW 2024 CUSTOMER NO SHOW POLICY

Effective 1/1/2024, all deliveries must be received in-person by the ordering customer at the time of arrival. Drivers will wait for a 10 minute grace period before being routed to their next delivery. More than one violation of this policy will result in a $15 fee added to the next order.

If circumstances call for contactless delivery, those arrangements must be made with the office operator AT THE TIME OF ORDERING. We cannot switch from in person to contactless delivery after the order is accepted.

This new policy ensures all customers receive our premium level of service. We appreciate your understanding and cooperation in this matter.

PRODUCTS FAQ

  • Can I split eighths?

    No. All of our flower medication is pre-packaged in eighth of an ounce jars.

  • Does your battery fit the cartridges you sell?

    Yes, the Herbsmith battery is 510 threaded and fits all the available cartridges.

  • How do I turn my cartridge on?

    Press 5 times FAST to turn on. More info here https://www.theherbsmith.com/our-battery.

  • What do the different colored jars mean?

    All our jars/preroll tubes are color coordinated, Blue for Indica, Pink for Sativa, and Green for Hybrid. Gold jars are for Exotics, and clear preroll tubes are for the House Regular Hybrid Prerolls.

  • What is the difference between Indica, Sativa, and Hybrid?

    Sativa's are known for their “head high,” an invigorating, energizing effect that can help reduce anxiety or stress and increase creativity and focus. Indica's are typically associated with full-body effects, such as increasing deep relaxation and reducing insomnia. Hybrid's are a combination of both.

DELIVERY FAQ

  • What areas of Southern California do you deliver to?

    We service Orange County cities Aliso Viejo, Costa Mesa, Coto de Caza, Dana Point, Foothill Ranch, Fountain Valley, Huntington Beach, Irvine, Ladera Ranch, Laguna Hills, Laguna Niguel, Laguna Woods, Lake Forest, Newport Beach, Mission Viejo, Rancho Santa Margarita, San Clemente, Santa Ana, and Trabuco Canyon.

  • Do you have a physical store I can visit?

    No, we are a residential delivery only.

  • Is there a delivery fee?

    No. However, orders must meet our order minimum of $50 before any discounts are applied. Additionally, all deliveries must be received in-person by the ordering customer at the time of arrival. Drivers will wait for a 10 minute grace period before being routed to their next delivery. More than one violation of this policy will result in a $15 fee added to the next order.

  • Where am I able to receive a delivery?

    Residential locations ONLY (Houses, condos, apartments) No Hotels, restaurants, parks, or public places of any kind.

  • I’m visiting and am staying at a hotel, is this acceptable?

    Unfortunately, we do not have the hotel’s permission and therefore are unable to deliver to such locations.

  • What’s a standard ETA for delivery?

    Typically, 30-60 minutes, but up to 90min depending on current conditions. You will receive an automatic text message with a link to track your order once your driver is on the way to you. (Similar to Postmates or Uber) We always recommend waiting to place your order when you are ready at home to receive it.

  • Can you do contactless delivery?

    Yes. If circumstances call for contactless delivery, those arrangements must be made with the office operator AT THE TIME OF ORDERING. We cannot switch from in person to contactless delivery after the order is accepted.

  • Are your delivery cars marked?

    No, we understand and value everyone’s privacy and therefore provide a fast and discreet service for your delivery needs.

PAYMENT/DISCOUNTS FAQ

  • What forms of payment do you accept?

    We are currently accepting Cash, PayPal, Venmo, and Apple Pay. No membership or account necessary.

  • What discounts do you provide?

    We offer a 15% discount for veterans, senior citizens, and disabled persons with valid proof.

  • Do these discounts apply for every product?

    Discounts will not be applied to specialty items such as EXOTICS or 5 Gram Specials (this will be noted in the product description on the menu).

  • Why can’t I see my discount on my total in my cart?

    First Time, Happy Hour, and mixed strain Bulk discounts are all applied after we receive your order. You will receive an updated total in Email and Text.

  • Can I TIP my driver?

    Tips are always appreciated but never required! You may tip your driver with cash upon delivery, there is also a tipping option on PayPal.